Returns & Exchanges
At Eviva, we strive to ensure your home renovation journey is seamless by offering a 30-day return window for all unused and unassembled products in their original packaging. We are committed to your satisfaction and will work diligently to resolve any concerns regarding your bathroom vanities, fixtures, or decor.
Initiate Your Request
Contact our customer support team or log into your account portal to submit a return request with your order number and reason for return.
Receive Authorization
Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions for your specific items.
Pack and Ship
Carefully pack the items in their original manufacturer packaging and attach the provided shipping labels to ensure the products remain protected during transit.
Inspection and Refund
Upon arrival at our warehouse, our team will inspect the items for quality assurance and process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing